Client Onboarding
Goal: get you set up, verified, and ready to collaborate, typically within 1–2 business days.
How we start
We make onboarding simple: one point of contact, clear timelines, Privacy policy, and fast first wins. You’ll always know what’s happening, what’s next, and what we need from you.
The 7-step process
1.
Intro &
fit check
Align goals and requirements, presentations, creative design consultancy, video, or a mix.
2.
Procurement
Setup
Vendor forms, tax docs, NDA/ DPA, payment method, and PO details as needed.
3.
Proposal
& SOW
Scope, deliverables, SLAs, milestones, pricing; approve via e-signature/email.
4.
Account &
security
Assign a POC; create a least-access workspace and segregated brand library.
5.
Access &
brand intake
Provide brand kit (guidelines, logos, fonts), reference assets, and any product access.
6.
Roles, comms &
cadence
Name one approver + reviewers; email primary (Teams optional); set IST↔US/UK overlap.
7.
Kickoff
scheduled
Send calendar invite with agenda & stakeholders; production begins under agreed SLAs.
Process & SLAs
1: Pre-production
i- Instructions/ brief
Provide instructions via email, screen recording, notes, etc.
ii- Branding/ assets
Provide your corporate brand guidelines and resources.
2: Production
i- Project execution
Project transformation & rigorous quality control (QC) process.
3: Post-production
i- Review
Review for perfect alignment with your vision and preferences.
ii- Iterations
Reach out for any necessary tweaks to your request.
iii- Wrap-up
Discover a fresh new look waiting for you at your convenience.
Standard TAT
Start of cycle: 9:00 AM IST (≈ 8:30 PM PST).
- Overnight cadence: a same-day work-in-progress or final (depending on scope) delivered by the end of the cycle..
Overnight advantage: US/EU handoff in the evening → review a new cut in the morning.
- Express options available on request; subject to studio capacity and scope, rush/express fees will apply.
Dependencies that affect timelines
Schedules assume a clear brief, required brand assets, and timely responses to questions.
If scope changes during the cycle (new items, direction shifts after sign-off), your POC will confirm the updated timeline before proceeding.
Procurement steps (PO/vendor onboarding) finished before kickoff.
- Holidays and special events communicated at intake.
What you’ll receive during onboarding
- Vendor setup confirmation and billing details.
- Signed NDA (if requested) and our security notes.
- Named POC and project workspace access.
- Proposal/ SOW with scope, SLAs, timeline, and pricing.
- Kickoff calendar invite with agenda and stakeholder list.
What we need from you to get started
- Company & billing details (and PO if required).
- Security requirements (NDA/DPA, restricted asset notes).
- Brand kit (guidelines, logos, fonts if allowed) and any references.
- Stakeholders: one approver, named reviewers, and procurement contact.
- Goals, deadlines, and preferred communication channel.
Intro Kit FREE Download!
To help you get started and familiarized with the system and processes, this kit provides general guidelines that can be further customized to fit your business.
Collaboration & comms
Primary
Email as primary channel, optional shared Teams channel, Zoom or Google meet.
Updates
Overnight TAT, daily WIP for larger scopes; weekly status for programs.
File exchange
Secure OneDrive/ SharePoint/ Dropbox links or email attachments.
Time zones
We operate in IST with US/ UK overlap for overnight progress.
Ready-to-start checklist
- Goal, instruction and audience.
- Turnaround times.
- Key messages/ draft copy.
- Brand kit (logos, fonts template if any).
- Reference assets/ links.
- Channels and required ratios.
- Single approver and reviewers.
- Any security notes (NDA, restricted assets).
Excited To Get Started on the Journey With Us
Kick off in 1–2 business days. Secure setup, named POC, and clear SLAs, then we kick off. Overnight progress on eligible scopes.
