Client Onboarding
A clear, secure start for your project, from scope and procurement to brand access, approvals, and kickoff. Most onboarding is completed within 1–2 business days once the required information is available.
How we start
We make onboarding simple: one point of contact, clear timelines, Privacy policy, and fast first wins. You’ll always know what’s happening, what’s next, and what we need from you.
How onboarding works
1.
Scope
and fit
We confirm the project goals, deliverables, timeline, working requirements, and the type of creative support needed.
2.
Proposal and
procurement
We finalize scope, pricing, milestones, and any required vendor forms, NDA/DPA, PO, or billing information.
3.
Brand and
project access
You provide the relevant brand guidelines, files, references, source content, and any secure access required for the project.
4.
Roles and
communication
We confirm the main point of contact, approver, reviewers, communication channels, and review cadence.
5.
Kickoff
scheduled
We confirm the working plan, stakeholders, timeline, and next actions so production can begin.
Process & SLAs
1: Pre-production
i- Instructions/ brief
Provide instructions via email, screen recording, notes, etc.
ii- Branding/ assets
Provide your corporate brand guidelines and resources.
2: Production
i- Project execution
Project transformation & rigorous quality control (QC) process.
3: Post-production
i- Review
Review for perfect alignment with your vision and preferences.
ii- Iterations
Reach out for any necessary tweaks to your request.
iii- Wrap-up
Discover a fresh new look waiting for you at your convenience.
Standard TAT
Start of cycle: 9:00 AM IST (≈ 8:30 PM PST).
- Overnight cadence: a same-day work-in-progress or final (depending on scope) delivered by the end of the cycle..
Overnight advantage: US/EU handoff in the evening → review a new cut in the morning.
- Express options available on request; subject to studio capacity and scope, rush/express fees will apply.
Dependencies that affect timelines
Schedules assume a clear brief, required brand assets, and timely responses to questions.
If scope changes during the cycle (new items, direction shifts after sign-off), your POC will confirm the updated timeline before proceeding.
Procurement steps (PO/vendor onboarding) finished before kickoff.
- Holidays and special events communicated at intake.
What you’ll receive during onboarding
- Vendor setup confirmation and billing details.
- Signed NDA (if requested) and our security notes.
- Named POC and project workspace access.
- Proposal/ SOW with scope, SLAs, timeline, and pricing.
- Kickoff calendar invite with agenda and stakeholder list.
What we need from you to get started
- Company & billing details (and PO if required).
- Security requirements (NDA/DPA, restricted asset notes).
- Brand kit (guidelines, logos, fonts if allowed) and any references.
- Stakeholders: one approver, named reviewers, and procurement contact.
- Goals, deadlines, and preferred communication channel.
Collaboration & comms
Primary
Email as primary channel, optional shared Teams channel, Zoom or Google meet.
Updates
Overnight TAT, daily WIP for larger scopes; weekly status for programs.
File exchange
Secure OneDrive/ SharePoint/ Dropbox links or email attachments.
Time zones
We operate in IST with US/ UK overlap for overnight progress.
Ready-to-start checklist
- Goal, instruction and audience.
- Turnaround times.
- Key messages/ draft copy.
- Brand kit (logos, fonts template if any).
- Reference assets/ links.
- Channels and required ratios.
- Single approver and reviewers.
- Any security notes (NDA, restricted assets).
Intro Kit Free Download!
To help you get started and familiarized with the system and processes, this kit provides general guidelines that can be further customized to fit your business.
Ready to start a project?
Share what you’re working on, your timeline, and any existing materials. We’ll review the project and confirm the most useful next step.
